Doug Farnes
From Outreach Activity to Outreach Accountability: What We Learned Building a National Strategy for VA Vet Centers
Most publicly funded programs do not have a shortage of outreach activity. They have newsletters, social posts, flyers, community events, media placements, and often a genuine, well-intentioned team behind all of it. What they frequently lack is something more foundational: an operating structure that connects who they are obligated to serve, where those people actually…